Truly unprofessional and ignorant since day 1! Actually, after my intake appt I had a funny feeling that this clinic would not work out in the long run, but I tried to tell myself I was being pessimistic. It was at that moment I was done with this office. She transferred me after I told her I had already done that and the appt scheduler could not find any information about when and if I would have an upcoming psychiatry appt. I called again and the receptionist told me to tell my therapist at my next appt about the issue of not having a psychiatry appt. They told me to ask my therapist at my next appt to make sure she put in the appt request- the therapist told me to call by the end of the week if I hadn’t heard about my appt. I called multiple times the next week and the people who answered the phone were rude and ignorant. She said give the office a week to call me with an appt date. The therapist was okay but my main concern was securing my psych appt. I had multiple questions for the nurse regarding the psychiatry services I would receive and she was unsure how to answer most questions but assured me I would have an appointment with a psychiatrist within a month, which was very important since I obviously needed refills soon on my medicine I’ve taken for years. I went to an intake appt April 29th and the first red flag was the nurse running my drug tes t directly in front of me, I thought it was gross and unprofessional (the test is routine and required at intake). But I guess when you have therapy at helio you have to use their psychiatrist due to insurance reasons. I already had a psychiatrist so I was very hesitant to leave her office for helio. I was referred here by the hospital I was at to start therapy and psychiatry services. Highly DO NOT recommend! Apologizes in advance for the long review but it’s worth a read if you are at all interested in this clinic. And if I didn't have the emergency regarding finance, I'd still want to be here. That of course was part of why my CM suggested I responded by signing papers and moving quickly. I have seizures that often put me in danger. I'd never heard of Helio Health prior to my crises of me and health - now I'm glad I did. I've made friends here already, and here, and I count her among them. Even to the point that it took extra time to get my rent together and pay up: my landlady has been very carefully, and with understanding, waiting for it to come through, and it has done. Well, I landed on my feet with the help of my Case Manager and my boyfriend, Peter. My good friend Ciarán's photography and editing. So there I was, with a few thick notebooks to show for years of hand writing stories out in cursive, and none of my late parents' art… Mom's silk flowers, Dad's magnificent computer art, where his elegant equations were transformed to patterns to weave on a loom. I would've tried to save them but my mover decided that because I'm so poor I was planning on stiffing him. Kudos to Kristin & Randy and all the staff! I recently got evicted, forced to say farewell to almost all my personal property, plus the antiques my Mom left me and various artworks from Dad. I accidentally put my review in the wrong place. THIS REVIEW IS ONLY OF THE HOMESTEAD SRO AT 222 WYOMING STREET. It's downright heart breaking to go through all of this just to get my loved one the help they so desperately need. I am hoping to hear back after leaving a voice-mail. Called back, pretty sure the same guy I answered and I nicely asked “Hi, are you the gentleman who just hung up on me?” He said no and transferred me to the Admin Offices. When I asked for a supervisor, I was hung up on. When I explained my confusion he was incredibly unprofessional and hostile, and began arguing with me saying that I was putting words in his mouth. The guy also couldn't tell me if a referral is needed from a PCP. This is so frustrating, no wonder people have a hard time getting help for their mental health! Update: Called f or the third time this morning and was still getting confusing information. Well, someone went just now and was told there aren't any nurses so they'll have to come back Monday morning. I called on Friday to confirm again that someone could go in any day, any time, even on the weekend and was told yes. I'm hoping to update this with a better review in the future, but I was told someone could go to Helio Health any time 24/7 to initiate medication management.
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